Personal Data Privacy Policy
Privacy Policy
This Privacy Policy (the “Policy”) applies to the use of the 1xbet.bet.br (the “Website”), and informs you ( “users”, “visitors”, "you," or “your”) about what to expect when we collect personally identifiable information (the “personal information” or the “personal data”) from you and your rights concerning the collection of your personal information. This is provided in compliance with our obligations under the Brazilian General Data Protection Law (LGPD), Federal Law No. 13,709/2018.
In this Privacy Policy, references to the “Company,” “we,” “us,” or “our” refer to DEFY LTDA, a company duly registered under the laws of the Federative Republic of Brazil, with registration number 47.974.569/0001-11, and a registered address at Rua Alfredo Chaves 1208/708, Municipality of Caxias do Sul, ZIP Code 95020-460, and the data controller of your personal information is the Company.
The Policy aims to ensure that users are fully informed about how the Company collects and processes their personal data, including the use of the Website and any related services and matters. We do not knowingly collect personal data relating to minors, and no information is intended to be made available to them.
This Policy should be read in conjunction with the Company's Terms and Conditions and cookies policy, which are available on the Website.
The registration of an account results in the establishment of a contractual relationship with the Company, as regulated by the Terms and Conditions, and all matters between the Company and you regarding services are considered subject to this contractual relationship.
Users shall inform the Company if their personal data changes during the relationship with us. If a user fails to do so, the Company will be forced to terminate the provision of services to that user.
We reserve the right to make changes to this Policy from time to time and will notify you of these changes by posting the modified terms on our Website. We encourage you to review this Privacy Policy regularly.
This Policy aims to outline the following aspects:
- What actions we take with personal data;
- With whom we might share personal data;
- How long we retain personal data;
- What rights our users have concerning their personal data.
- Personal Data Collected
DEFY LTDA is the controller and responsible for the users' personal data.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, share, and disclose different types of personal data about users that (for informational purposes only) we have grouped as follows:
- Contact information, such as your name, Date of Birth, E-mail address, Phone number, and other details provided during the registration process;
- Financial information, such as debit card details, bank account details, or online e-wallet information.
- Information on the source of funds;
- Details such as traffic information, location data, and other communication data (including IP address and browser type);
- All necessary information to meet Responsible Gaming obligations;
- Your telephone or Live Chat conversation;
- Your betting and gaming activity and other account transactions;
- Information from third-party databases to comply with our legal and regulatory obligations;
- All information required to complete Know Your Customer (KYC) checks.
The Company also collects, uses, and shares Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data, but is not considered personal data by law, as this data does not directly or indirectly reveal your identity.
If a user does not provide the requested data or provides incomplete or insufficient data, the user may be unable to use our services, including account creation.
- How Personal Data is Collected
We use different methods to collect data, including through:
Account Registration: Users provide information, which will then collected and processed when they fill out and submit an account application form and complete the required application steps.
Direct Interactions: Users provide the information when:
- They use our services;
- They discuss with us the specific services they need;
- They request and receive our services;
- They contact us with complaints or questions;
- They contact us for more information about our products and services;
- They complete satisfaction/feedback surveys.
- Use of Personal Data
We use Personal Data for the following actions:
- Processing your transactions;
- Complying with legal or regulatory requirements, which include ,but not limited to, the Fixed Odds Betting Law, Responsible Gaming obligations, Anti-Money Laundering Laws, Anti-Fraud, and Anti-Terrorism laws;
- Verifying your identity in accordance with applicable laws and the Company's Anti-Money Laundering Policy, as well as satisfying other Brazilian law enforcement needs;
- Detecting, investigating, and preventing fraudulent transactions or illegal or unauthorized activities;
- Analyzing the Website usage and experience in order to improve our Website;
- Responding to customer service requests and support needs;
- Conducting investigations;
- Administer the promotions, contests, surveys or other features that will be further explained on the Website;
- Perform any other purpose or reason for which the information was collected;
- For any other purposes related to our gaming services or our legal obligations.
- Disclosure of Personal Data
To Third Parties
When processing your transactions, we may share some of your Personal Data with our third-party service providers, who assist in our business operations and are part of the transactions made through our Website.
Your information will not be sold, exchanged, or shared with third parties without your consent, unless required by law.
By using the Website or services, you agree and consent to the disclosure of your Personal Data as described in this Privacy Policy.
Non-personally identifiable visitor information may be provided to third parties for marketing, advertising, or other uses. The Company’s third-party service providers are contractually bound to protect and use this information only for the purposes for which it was disclosed, except when required by law.
We ensure that these third parties will be subject to terms no less protective than those described in this Privacy Policy or those to which we are subject under the applicable Data Protection Laws, including the LGPD (Brazilian General Data Protection Law).
To Legal Authorities
We may share your Personal Information with law enforcement, data protection authorities, government officials, and other authorities when:
- Required by court order or other legal procedures;
- Disclosure is necessary to report suspected illegal activities;
- Disclosure is necessary to investigate violations of this Privacy Policy or any agreement we have with you.
- We may also disclose your Personal Information under other circumstances only with your consent or under your instructions.
Personal Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed without authorization, altered, or disclosed. We also continually review and, where possible, improve these security measures.
We provide access to your personal data only to employees and third-party service providers who need to know your data for the proper fulfillment of their professional duties.
However, sending information via the internet is usually not completely secure, and we cannot guarantee the security of any information you disclose using your internet connection.
You accept the inherent security implications of using the internet, and we will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.
Retention of Personal Data
We retain Personal Information for the time necessary to fulfill the purposes described in this Privacy Policy, subject to our own legal and regulatory obligations.
In accordance with our record-keeping obligations, we will retain personal and account information for at least five years after the termination of the respective contract.
When it is no longer necessary to process your personal data, we will delete it. However, please note that we may be subject to legal and regulatory requirements to retain personal data for longer periods, which may affect your right to erasure.
User Rights
Users have the right to withdraw their consent for the use of their Personal Data at any time. You have the following rights:
- The right to be informed about the fact that we are processing your Personal Information and exactly what data we are processing;
- The right to data portability (in certain circumstances);
- The right to object to the processing of your Personal Information;
- The right to access your Personal Information, to correct, update, and block inaccurate and/or incorrect data;
- The right to withdraw your consent for the processing of Personal Information;
- The right to delete your Personal Information from our servers upon justified request (right to be forgotten).
However, the Company may not always be able to comply with a deletion request for legal reasons. Any processing activities that are not based on your consent will not be affected.